Poltrona Frau products can be purchased at one of our retail stores. You can view the complete list of stores, monobrand centres, branded spaces and authorised retailers in the “Store Locator” section of our website.

To obtain all information regarding the products’ guarantee for consumers, you can refer to the complete details on our website, under the section 'Legal Guarantee' on the dedicated page.

Pelle Frau® is always “full grain”, the finest and most durable layer of the cowhide, to which no corrections are applied. Veins, wrinkles, scars and insect bites are distinctive characteristics of leather and a guarantee of its quality and authenticity; as such, they are not to be regarded as imperfections but rather as "features" that enhance the value of your product, making it unique.

By accessing your reserved area, in the section “User Manual - Care & Maintenance” you can download the care and maintenance instructions for Poltrona Frau products.

If there are no instructions present, contact our Customer Service who will provide all the assistance you need.

By accessing your reserved area, in the “User Manual - Product Manuals” section you can find the instructions for use and assembly of Poltrona Frau products, as well as user manuals with general information on materials used and specific warnings.

If there are no instructions present, contact our Customer Service who will provide all the assistance you need.

Poltrona Frau is always happy to be able to satisfy the requests and desires of its customers. To receive the requested assistance, you can contact the store where you made the purchase or one of the authorized retailers, providing, if possible, a photo of the product and its identifying label.

If you have made the purchase online, you can contact us through the dedicated form.

The Poltrona Frau Museum is located at the company's headquarters in Tolentino (MC).

You can find directions for getting to the museum at the following link.

The Poltrona Frau Museum is open to the public from Tuesday to Friday from 2pm to 6pm and on Saturdays from 9am to 5pm.

The museum will be closed on the following days: 1 November, 8 December, and from 24 December to 8 January (inclusive).

For requests to visit the museum outside of the regular hours it is open to the public, you can contact us via e-mail at [email protected].

Admission to the Poltrona Frau Museum is free.

It is possible to book a tour with an expert guide at an extra charge. Check the price list on our website.

To book a tour of the Poltrona Frau Museum with an expert guide you can contact us at +39 0733 909 447, or via e-mail, at [email protected].

The Poltrona Frau Museum is enthusiastic about contributing to raising awareness of the history of Italian design and craftsmanship among the new generations. This is why we are always happy to welcome students from schools of all types and stages.

To book a visit or discuss potential partnerships and projects write to us at [email protected]